Legal

Privacy Policy

Last Updated: 15 April 2025

1. Introduction

Foxbarrow ("we", "our", "us") is committed to protecting the personal data of individuals who engage with our programmes and website. This policy sets out how we collect, use, store, and protect personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to all personal data collected through our website at foxbarrow.pro and through our programme enrolment processes.

For questions about this policy or how we handle your data, contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

Identity data: Full name, as provided in enrolment forms or website contact forms.
Contact data: Email address and telephone number, where provided.
Communication data: Content of messages sent through our website contact form.
Usage data: Pages visited, browser type, and general location, collected via analytics cookies (only where cookie consent has been given).

Legal basis for processing: We process personal data on the basis of your consent (when you submit a form or accept cookies), and where necessary for the performance of our educational services (when you enrol in a programme).

Retention: Enquiry data is retained for 12 months. Enrolment and participant data is retained for 3 years after the completion of a programme.

3. How We Use Personal Data

To respond to enquiries submitted through our website or by phone.
To confirm programme enrolments and communicate session logistics.
To send programme updates or follow-up materials relevant to a session attended.
To improve our website and programme content using anonymised analytics data.
To comply with applicable legal obligations under Malaysian law.

We do not sell, rent, or share personal data with financial institutions, insurers, or product distributors. We do not use personal data for behavioural advertising.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include:

SSL/TLS encryption for data transmitted through our website.
Access controls limiting which staff members can view personal data.
Regular review of data handling procedures.
Prompt notification of affected individuals in the event of a data breach, in accordance with PDPA requirements.

5. Cookies

Our website uses cookies to function and, where consent is given, to collect analytics data. Essential cookies are necessary for basic site operation. Analytics and preference cookies are only set after you consent through our cookie banner.

For full details on the cookies we use and how to manage your preferences, see our Cookie Policy.

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of correction: You may request correction of inaccurate or incomplete personal data.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
Right to limit processing: You may request that we stop using your data for direct communications.

To exercise any of these rights, write to [email protected]. We will respond within 21 days.

7. Third-Party Services

Our website may use the following third-party services, each subject to their own privacy practices:

Google Analytics (where analytics cookies are accepted) — for website usage data.
Google Maps — for displaying our location. Google's privacy policy governs data collected through map embeds.

External links from this website lead to third-party sites not operated by Foxbarrow. We are not responsible for the privacy practices of external sites.

8. Minimum Age

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us so we can delete the relevant data promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. Where changes are material, we will note the revised date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries or to exercise your rights under PDPA, contact our data point of contact:

Foxbarrow

33 Persiaran KLCC, 50088 Kuala Lumpur, Malaysia

Email: [email protected]

Phone: +60 3 2382 6491